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Indicator
Acute care patients who reported that doctors always listened carefully
This indicator is the percentage of acute care patients who reported that doctors always listened carefully.
Indicator
Acute care patients who reported that doctors always treated them with courtesy and respect
This indicator is the percentage of acute care patients who reported that doctors always treated them with courtesy and respect.
Indicator
Acute care patients who reported that tests and procedures were always done when they were told that they would be done
This indicator is the percentage of acute care patients who reported that tests and procedures were always done when they were told that they would be done.
Indicator
Acute care patients who reported that doctors, nurses and other hospital staff always seemed informed and up-to-date about their care
This indicator is the percentage of acute care patients who reported that doctors, nurses and other hospital staff always seemed informed and up-to-date about their care.
Indicator
Acute care patients who reported that there was always good communication about their care between doctors, nurses and other hospital staff
This indicator is the percentage of acute care patients who reported that there was always good communication about their care between doctors, nurses and other hospital staff.
Indicator
Overall score that represents how well hospital staff communicated with acute care patients about any new medication that was given
This indicator is a composite percentage score, based on 2 individual questions in the survey, that represents how well hospital staff communicated with acute care patients about new medications.
Indicator
Acute care patients who reported that the hospital staff always described possible side effects of their new medication in a way they could understand
This indicator is the percentage of acute care patients who reported that the hospital staff always described possible side effects of their new medication in a way they could understand.
Indicator
Acute care patients who reported that the hospital staff always told them what their new medication was for
This indicator is the percentage of acute care patients who reported that the hospital staff always told them what their new medication was for.
Indicator
Acute care patients who strongly agreed that the hospital staff took their cultural values into account
This indicator is the percentage of acute care patients who strongly agreed that the hospital staff took their cultural values into account.
Indicator
Acute care patients who reported that the visiting hours for family or friends always met their needs
This indicator is the percentage of acute care patients who reported that the visiting hours for family or friends always met their needs.

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