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This indicator is the percentage of acute care patients admitted without going through the emergency department who reported that the admission process was completely organized.

This indicator is the percentage of acute care patients who reported that they were completely informed about their condition and treatment while they were in the emergency department.

This indicator is the percentage of acute care patients admitted through the emergency department who reported that they were completely informed about what was going to happen during the admission process.

This indicator is the percentage of acute care patients admitted through the emergency department who reported that they waited too long to be admitted to a hospital bed.

This indicator is the percentage of acute care patients who reported that their transfer from the emergency room to a hospital bed was completely organized.

This indicator is the percentage of acute care patients who reported that they were completely informed about their condition and admission to hospital in the emergency department.

This indicator is the percentage of acute care patients who reported that they always received the information they needed about their condition and treatment.

This indicator is the percentage of acute care patients who reported that they always received the support they needed to help with any anxieties, fears or worries.

This indicator is the percentage of acute care patients who reported that they were always involved as much as they wanted to be in decisions about their care and treatment.

This indicator is the percentage of acute care patients who reported that their family or friends were always involved as much as the patient wanted in decisions about their care and treatment.