CSV PDF

Table

Province
New Brunswick
Room environment and services
Visiting hours met their needs, always % | 2023
69.1
68.1 - 70.1
Quality of food was excellent, very good or good % | 2023
55.6
54.5 - 56.6
Room and bathroom were kept clean, always % | 2023
52.3
51.3 - 53.4
Area around their room was quiet at night, always % | 2023
40.9
39.9 - 42.0
Responsiveness of hospital staff
Hospital staff was responsive, always % | 2023
56.7
54.8 - 58.5
Received the help wanted when pressing the call button, always % | 2023
56.9
55.8 - 58.1
Received help in getting to the bathroom or using bedpan, always % | 2023
56.5
55.0 - 57.9
Received information about condition and treatment, always % | 2023
63.8
62.8 - 64.8
Emotional support received, always % | 2023
60.8
59.6 - 62.0
Hospital staff took their cultural values into account, strongly agree % | 2023
37.2
35.6 - 38.9
Felt unfairly treated during their hospital stay % | 2023
7.5
6.9 - 8.1
Pain control
Received adequate pain management, always % | 2023
67.6
66.0 - 69.3
Pain was well controlled, always % | 2023
60.7
59.5 - 61.9
Helped with pain control, always % | 2023
74.5
73.4 - 75.6
Safety
This hospital took their safety seriously, definitely % | 2023
76.4
75.5 - 77.3
Needed family or friend to stay with them to feel safe % | 2023
14.5
13.6 - 15.3
Family member or friend felt they needed to stay with them to feel safe % | 2023
15.8
14.9 - 16.7
Hospital staff talked to them about their safety % | 2023
36.9
35.8 - 37.9
Hospital staff washed their hands before caring for patient, always % | 2023
74.4
73.4 - 75.5
Hospital staff checked their identification band, always % | 2023
81.5
80.6 - 82.4
Overall experience of care
Overall hospital rating, good or very good % | 2023
75.5
74.5 - 76.4
Recommends hospital to family and friends, defintiely % | 2023
61.3
60.3 - 62.4
Felt helped during their hospital stay, completely % | 2023
85.5
84.7 - 86.2
Overall experience, good or very good % | 2023
79.9
79.1 - 80.8
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About this Table

Content and description
Data about the experience patients reported during their hospital stay in a New Brunswick hospital. The indicators measure acute care patients’ reported experience regarding the room environment and services, the responsiveness of hospital staff, pain control, safety and their overall care experience. 
 

Why is it important?
By better understanding the experience of citizens with New Brunswick hospitals, we can better assess the quality of services. This also encourages health system stakeholders to create performance targets based on care experience survey indicators.

 

Availability of the data
The information in this data table is available for New Brunswick in general, by the seven New Brunswick health zones, the two Regional Health Authorities, by hospital (medium and large hospitals), by type of care received, as well as by demographic groups. More information is available on our Hospital Acute Care Survey page.