Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who would definitely recommend this program to their family or friends if they needed home care services.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they had problems with their services in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they had a problem getting the information they needed about their services.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that there were limits or reductions in the types of services available in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that there were limits or reductions in the duration of services or the number of hours available in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that the services received helped them stay at home in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that it was very easy to get information before they started receiving their services.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they know who to contact if they have a complaint about their services.
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program [and contacted the EMP office in the last 2 months] who reported that they received the help or advice they needed within a few hours of…
Indicator
This indicator is the percentage of citizens receiving home care services from the Extra-Mural Program who reported that they always received the help or advice they needed when contacting the Extra-Mural Program office in the last 2 months.