Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that they were very satisfied with the number of times they received services in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who gave a favourable rating of 8, 9 or 10 for the services they received from the staff in the last 2 months [scale 0-10].
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that the cost for home support services was too high.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that more could have been done to help them stay at home in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that the services were scheduled at a time that was convenient for them in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who would definitely recommend their home support worker or agency to family or friends if they needed home care services.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they had problems with the services they received from their home support worker in the last 2 months.
Indicator
This indicator is the percentage of citizens receiving home care services from a home support worker who reported that they had a problem getting the information they needed about their services.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that there were limits or reductions in the types of services available in the last 12 months.
Indicator
This indicator is the percentage of citizens receiving home care services from home support workers who reported that there were limits or reductions in the duration of services or the number of hours available in the last 12 months.