Hospitals, RHAs & NB

Comparison

New Brunswick
New Brunswick/Nouveau-Brunswick

Admission

Patients completely informed about admission process when admission is through ER (%)
47.3
Patients completely informed about admission process when admission is planned or through other means (%)
63.3

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
93.5
Patients who always received services in preferred language (when French is preferred) (%)
83.8

Communication

Communication with nurses [combined score] (%)
72.5
Communication with doctors [combined score] (%)
80.0
Communication about medicines [combined score] (%)
53.4
Patients who said there was always good communication among staff about their care (%)
60.0

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
59.8
Pain control [combined score] (%)
67.5
Patients who said room and bathroom were always clean (%)
51.7

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
62.4

Overall experience

Patients who said they were harmed due to an error (%)
5.0
Patients who said hospital definitely took their safety seriously (%)
81.8
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
78.9
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
86.0