Hospitals, RHAs & NB

Comparison

New Brunswick
New Brunswick/Nouveau-Brunswick

Admission

Patients completely informed about admission process when admission is through ER (%)
45.8
Patients completely informed about admission process when admission is planned or through other means (%)
64.4

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
94.0
Patients who always received services in preferred language (when French is preferred) (%)
80.9

Communication

Communication with nurses [combined score] (%)
73.4
Communication with doctors [combined score] (%)
79.7
Communication about medications [combined score] (%)
55.2
Patients who said there was always good communication among staff about their care (%)
60.5

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
58.5
Pain control [combined score] (%)
68.7
Patients who said room and bathroom were always clean (%)
50.4

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
61.3

Overall experience

Patients who said they were harmed due to an error (%)
5.2
Patients who said hospital definitely took their safety seriously (%)
81.1
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
78.5
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
86.5