Hospitals, RHAs & NB

Comparison

Horizon Health Network
Horizon

Admission

Patients completely informed about admission process when admission is through ER (%)
40.0
Patients completely informed about admission process when admission is planned or through other means (%)
62.9

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
95.9
Patients who always received services in preferred language (when French is preferred) (%)
42.0

Communication

Communication with nurses [combined score] (%)
70.5
Communication with doctors [combined score] (%)
78.8
Communication about medicines [combined score] (%)
52.6
Patients who said there was always good communication among staff about their care (%)
57.6

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
56.8
Pain control [combined score] (%)
66.4
Patients who said room and bathroom were always clean (%)
49.7

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
58.7

Overall experience

Patients who said they were harmed due to an error (%)
4.7
Patients who said hospital definitely took their safety seriously (%)
80.6
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
77.2
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
85.3