Hospitals, RHAs & NB

Comparison

Horizon Health Network
Horizon

Admission

Patients completely informed about admission process when admission is through ER (%)
40.5
Patients completely informed about admission process when admission is planned or through other means (%)
63.5

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
96.2
Patients who always received services in preferred language (when French is preferred) (%)
35.9

Communication

Communication with nurses [combined score] (%)
71.8
Communication with doctors [combined score] (%)
78.5
Communication about medications [combined score] (%)
54.6
Patients who said there was always good communication among staff about their care (%)
59.8

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
55.1
Pain control [combined score] (%)
67.9
Patients who said room and bathroom were always clean (%)
48.3

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
58.2

Overall experience

Patients who said they were harmed due to an error (%)
5.0
Patients who said hospital definitely took their safety seriously (%)
81.2
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
77.6
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
86.1