Hospitals, RHAs & NB

Comparison

Vitalité Health Network
Vitalité

Admission

Patients completely informed about admission process when admission is through ER (%)
55.5
Patients completely informed about admission process when admission is planned or through other means (%)
67.0

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
81.4
Patients who always received services in preferred language (when French is preferred) (%)
89.1

Communication

Communication with nurses [combined score] (%)
76.7
Communication with doctors [combined score] (%)
82.2
Communication about medications [combined score] (%)
56.7
Patients who said there was always good communication among staff about their care (%)
62.1

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
65.3
Pain control [combined score] (%)
70.5
Patients who said room and bathroom were always clean (%)
55.0

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
67.8

Overall experience

Patients who said they were harmed due to an error (%)
5.6
Patients who said hospital definitely took their safety seriously (%)
81.1
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
80.7
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
87.5