Hospitals, RHAs & NB

Comparison

Hotel-Dieu of St. Joseph
Hotel-Dieu of St. Joseph

Admission

Patients completely informed about admission process when admission is through ER (%)
40.5
Patients completely informed about admission process when admission is planned or through other means (%)
F

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
94.4
Patients who always received services in preferred language (when French is preferred) (%)
F

Communication

Communication with nurses [combined score] (%)
69.6
Communication with doctors [combined score] (%)
82.3
Communication about medicines [combined score] (%)
47.9
Patients who said there was always good communication among staff about their care (%)
63.4

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
59.3
Pain control [combined score] (%)
54.3
Patients who said room and bathroom were always clean (%)
64.3

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
55.0

Overall experience

Patients who said they were harmed due to an error (%)
F
Patients who said hospital definitely took their safety seriously (%)
78.0
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
78.6
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
85.4