Hospitals, RHAs & NB

Comparison

Hotel-Dieu of St. Joseph
Hotel-Dieu of St. Joseph

Admission

Patients completely informed about admission process when admission is through ER (%)
54.8
Patients completely informed about admission process when admission is planned or through other means (%)
-

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
93.9
Patients who always received services in preferred language (when French is preferred) (%)
-

Communication

Communication with nurses [combined score] (%)
69.9
Communication with doctors [combined score] (%)
75.7
Communication about medications [combined score] (%)
48.6
Patients who said there was always good communication among staff about their care (%)
65.7

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
64.4
Pain control [combined score] (%)
58.0
Patients who said room and bathroom were always clean (%)
77.1

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
59.4

Overall experience

Patients who said they were harmed due to an error (%)
0.0
Patients who said hospital definitely took their safety seriously (%)
81.8
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
81.3
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
93.8