Hospitals, RHAs & NB

Comparison

Saint John Regional Hospital
Saint John Regional Hospital

Admission

Patients completely informed about admission process when admission is through ER (%)
41.4
Patients completely informed about admission process when admission is planned or through other means (%)
65.7

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
96.9
Patients who always received services in preferred language (when French is preferred) (%)
48.4

Communication

Communication with nurses [combined score] (%)
71.9
Communication with doctors [combined score] (%)
78.3
Communication about medications [combined score] (%)
54.8
Patients who said there was always good communication among staff about their care (%)
62.8

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
55.5
Pain control [combined score] (%)
68.0
Patients who said room and bathroom were always clean (%)
48.4

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
60.1

Overall experience

Patients who said they were harmed due to an error (%)
4.7
Patients who said hospital definitely took their safety seriously (%)
82.6
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
79.3
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
87.0