Hospitals, RHAs & NB

Comparison

Saint John Regional Hospital
Saint John Regional Hospital

Admission

Patients completely informed about admission process when admission is through ER (%)
36.5
Patients completely informed about admission process when admission is planned or through other means (%)
62.9

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
96.2
Patients who always received services in preferred language (when French is preferred) (%)
56.9

Communication

Communication with nurses [combined score] (%)
68.6
Communication with doctors [combined score] (%)
77.7
Communication about medicines [combined score] (%)
52.9
Patients who said there was always good communication among staff about their care (%)
56.8

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
54.3
Pain control [combined score] (%)
64.4
Patients who said room and bathroom were always clean (%)
47.4

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
59.5

Overall experience

Patients who said they were harmed due to an error (%)
5.0
Patients who said hospital definitely took their safety seriously (%)
79.7
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
74.2
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
84.5