Hospitals, RHAs & NB

Comparison

Upper River Valley Hospital
Upper River Valley Hospital

Admission

Patients completely informed about admission process when admission is through ER (%)
36.9
Patients completely informed about admission process when admission is planned or through other means (%)
64.0

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
98.4
Patients who always received services in preferred language (when French is preferred) (%)
-

Communication

Communication with nurses [combined score] (%)
62.0
Communication with doctors [combined score] (%)
65.1
Communication about medications [combined score] (%)
44.2
Patients who said there was always good communication among staff about their care (%)
49.2

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
43.4
Pain control [combined score] (%)
62.5
Patients who said room and bathroom were always clean (%)
60.6

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
56.5

Overall experience

Patients who said they were harmed due to an error (%)
5.7
Patients who said hospital definitely took their safety seriously (%)
76.6
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
69.2
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
76.4