Hospitals, RHAs & NB

Comparison

Upper River Valley Hospital
Upper River Valley Hospital

Admission

Patients completely informed about admission process when admission is through ER (%)
45.0
Patients completely informed about admission process when admission is planned or through other means (%)
47.2

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
96.6
Patients who always received services in preferred language (when French is preferred) (%)
F

Communication

Communication with nurses [combined score] (%)
66.0
Communication with doctors [combined score] (%)
75.0
Communication about medicines [combined score] (%)
50.7
Patients who said there was always good communication among staff about their care (%)
52.0

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
54.8
Pain control [combined score] (%)
58.4
Patients who said room and bathroom were always clean (%)
66.3

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
52.0

Overall experience

Patients who said they were harmed due to an error (%)
3.8
Patients who said hospital definitely took their safety seriously (%)
80.3
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
75.6
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
80.9