Hospitals, RHAs & NB

Comparison

Hôtel-Dieu Saint-Joseph de Saint-Quentin
Hôtel-Dieu Saint-Joseph de Saint-Quentin

Admission

Patients completely informed about admission process when admission is through ER (%)
66.7
Patients completely informed about admission process when admission is planned or through other means (%)
F

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
F
Patients who always received services in preferred language (when French is preferred) (%)
100.0

Communication

Communication with nurses [combined score] (%)
88.0
Communication with doctors [combined score] (%)
81.3
Communication about medicines [combined score] (%)
50.0
Patients who said there was always good communication among staff about their care (%)
75.0

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
69.2
Pain control [combined score] (%)
57.7
Patients who said room and bathroom were always clean (%)
72.0

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
73.9

Overall experience

Patients who said they were harmed due to an error (%)
0.0
Patients who said hospital definitely took their safety seriously (%)
90.9
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
91.3
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
95.7