Hospitals, RHAs & NB

Comparison

Dr. Georges-L.-Dumont University Hospital Centre
Dr. Georges-L.-Dumont University Hospital Centre

Admission

Patients completely informed about admission process when admission is through ER (%)
50.7
Patients completely informed about admission process when admission is planned or through other means (%)
64.9

Language of service

Patients who always received services in preferred language (when English is preferred) (%)
83.2
Patients who always received services in preferred language (when French is preferred) (%)
93.5

Communication

Communication with nurses [combined score] (%)
75.8
Communication with doctors [combined score] (%)
83.9
Communication about medications [combined score] (%)
55.6
Patients who said there was always good communication among staff about their care (%)
63.5

Responsiveness

Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
62.2
Pain control [combined score] (%)
67.0
Patients who said room and bathroom were always clean (%)
53.0

Discharge and transition

Patients who were completely informed about what to do if they were worried after their discharge (%)
67.2

Overall experience

Patients who said they were harmed due to an error (%)
5.9
Patients who said hospital definitely took their safety seriously (%)
82.1
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
81.2
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
89.9