Hospitals, RHAs & NB
Comparison
Admission |
|
|---|---|
|
Patients completely informed about admission process when admission is through ER (%)
|
58.9
|
|
Patients completely informed about admission process when admission is planned or through other means (%)
|
62.5
|
Language of service |
|
|
Patients who always received services in preferred language (when English is preferred) (%)
|
78.8
|
|
Patients who always received services in preferred language (when French is preferred) (%)
|
83.8
|
Communication |
|
|
Communication with nurses [combined score] (%)
|
77.5
|
|
Communication with doctors [combined score] (%)
|
83.2
|
|
Communication about medicines [combined score] (%)
|
56.0
|
|
Patients who said there was always good communication among staff about their care (%)
|
68.1
|
Responsiveness |
|
|
Staff responded quickly to call button and in helping patients get to the bathroom [combined score] (%)
|
69.7
|
|
Pain control [combined score] (%)
|
70.4
|
|
Patients who said room and bathroom were always clean (%)
|
63.0
|
Discharge and transition |
|
|
Patients who were completely informed about what to do if they were worried after their discharge (%)
|
71.1
|
Overall experience |
|
|
Patients who said they were harmed due to an error (%)
|
4.5
|
|
Patients who said hospital definitely took their safety seriously (%)
|
83.6
|
|
Patients who rated hospital favourably (8, 9 or 10 out of 10) (%)
|
82.0
|
|
Patients who felt helped by their hospital stay (8, 9 or 10 out of 10) (%)
|
88.6
|
