CSV PDF

Table

zone
Province
New Brunswick
Overall satisfaction
In the last 2 months
Overall experience, good or very good % | 2024
88.7
87.8 - 89.6
Sharing of Information
Received information before they started getting their services, very easy or somewhat easy % | 2024
74.8
73.6 - 76.1
Informal caregivers received information they wanted when they needed it, agree or strongly agree % | 2024
88.5
87.4 - 89.5
Communication
In the last 2 months, the staff
Treated them as gently as possible, always % | 2024
87.7
86.8 - 88.7
Explained things in a way that was easy to understand, always % | 2024
78.0
76.8 - 79.2
Listened carefully to them, always % | 2024
77.0
75.8 - 78.2
Treated them with courtesy and respect, always % | 2024
87.6
86.7 - 88.5
Coordination
In the last 2 months, the staff
Seemed informed and up-to-date about all the care they received, always % | 2024
58.9
57.0 - 60.9
Availability of Services
Experienced limits and reductions in the last 12 months
In the duration of services or number of hours available % | 2024
20.8
19.6 - 22.0
In the types of services available % | 2024
19.4
18.2 - 20.5
Services helped in staying home
In the last 2 months
Services helped them stay at home % | 2024
98.7
98.3 - 99.0
More could have been done to help them stay at home % | 2024
14.9
13.7 - 16.0
Care received from an informal caregiver in the last 2 months
Received help from an informal caregiver % | 2024
58.6
57.2 - 59.9
Received help at least once a week % | 2024
78.8
77.2 - 80.3
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About this Table

Content and description
Data about the key indicators that reflect the experience citizens reported while receiving home support services. Topics include overall satisfaction, sharing of information, communication, coordination, availability of services, services helped in staying at home and care received from informal caregivers. 

Why is it important?
By better understanding the experience of citizens with home support services, we can better assess the quality of services. This also encourages those responsible for the program to create performance targets based on care experience survey indicators. 
 

Availability of the data
The information for this data table is available at different geographical levels as well as by demographic groups. More information is available on our Home Care Survey page.
 

Note about demographic groups
In 2023, the NBHC undertook a review of the demographic questions in its surveys to more accurately report on the experience of citizens who identify with particular groups. As such, starting in 2024, all demographic groups (characteristics) have been adjusted to reflect this change. Data tables and indicator pages were adjusted to allow for trending where applicable.