Table

zone
Community
Hillsborough, Riverside-Albert, Alma Area
zone
Zone 1
Moncton and South-East Area
zone
Province
New Brunswick
Having a primary care provider
Has a primary care provider % | 2020
93.5
89.7 - 97.2
91.2
90.3 - 92.2
89.9
89.3 - 90.4
Has a family doctor % | 2020
90.0
85.4 - 94.6
89.3
88.2 - 90.3
86.0
85.4 - 86.6
Has a nurse practitioner % | 2020
19.5
13.5 - 25.6
11.1
10.0 - 12.1
12.0
11.4 - 12.5
Has nurse practitioner as their primary care provider % | 2020
4.0
1.0 - 7.0
2.3
1.8 - 2.8
4.4
4.0 - 4.7
Reasons for not having a primary care provider
None available in the area to take new patients % | 2020
S
30.4
22.9 - 37.9
30.6
27.6 - 33.5
Primary care provider left, retired or passed away % | 2020
S
16.3
10.3 - 22.3
36.6
33.5 - 39.7
Hasn't tried to contact one % | 2020
S
8.5
3.9 - 13.0
12.1
10.0 - 14.2
Is in good health, does not need one % | 2020
S
18.1
11.8 - 24.4
10.0
8.1 - 11.9
Regular place of care
Family doctor % | 2020
62.1
54.5 - 69.6
48.3
46.6 - 50.0
57.0
56.2 - 57.9
After-hours or walk-in clinic % | 2020
21.6
15.2 - 28.0
33.9
32.2 - 35.5
20.5
19.8 - 21.2
Hospital emergency department % | 2020
S
7.4
6.5 - 8.3
10.4
9.8 - 10.9
Barriers
Types of difficulties experienced in getting the health care they needed in the last 12 months
Unable to leave the house % | 2020
14.3
8.8 - 19.8
11.9
10.7 - 13.0
11.2
10.6 - 11.7
Trouble navigating the health system % | 2020
6.3
2.4 - 10.1
8.8
7.8 - 9.8
7.6
7.1 - 8.1
Services not available in area % | 2020
8.4
4.0 - 12.9
10.5
9.4 - 11.6
14.0
13.4 - 14.6
Transportation problems % | 2020
6.8
2.8 - 10.8
5.5
4.7 - 6.3
5.5
5.1 - 5.9
Had to travel over 100 kms/60 miles % | 2020
11.3
6.2 - 16.3
10.2
9.1 - 11.3
17.6
17.0 - 18.3
Trouble getting medical or rehabilitation equipment or supplies % | 2020
8.6
3.8 - 13.5
4.0
3.2 - 4.8
4.2
3.8 - 4.6
Trouble physically accessing a health care setting % | 2020
11.4
6.4 - 16.3
7.1
6.2 - 8.0
6.5
6.1 - 7.0
Had language barrier communicating with a health professional % | 2020
2.3
0.0 - 4.6
3.9
3.2 - 4.5
3.8
3.5 - 4.2
Cost barriers
General financial barriers % | 2020
32.4
25.3 - 39.5
28.8
27.2 - 30.3
26.5
25.8 - 27.3
Skipped a medical test, treatment or other because of the cost % | 2020
S
3.3
2.6 - 3.9
3.2
2.9 - 3.5
Did not fill a prescription or skipped a dose because of the cost % | 2020
5.0
1.5 - 8.5
6.4
5.5 - 7.3
5.8
5.4 - 6.2
Skipped dental care because of costs % | 2020
25.6
18.9 - 32.4
22.5
21.0 - 24.0
20.6
19.9 - 21.3
Cost for ambulance services was too high % | 2020
22.9
13.8 - 32.0
22.6
20.5 - 24.6
22.7
21.6 - 23.7
Wait times
Family doctor
Can get an appointment on the same day or next day % | 2020
19.9
13.2 - 26.6
17.8
16.4 - 19.2
22.1
21.3 - 22.8
Can get an appointment within 5 days % | 2020
60.2
52.0 - 68.5
46.1
44.2 - 47.9
50.8
49.8 - 51.7
Nurse practitioner
Can get an appointment on the same day or next day % | 2020
S
18.2
9.6 - 26.8
18.7
15.4 - 22.1
Can get an appointment within 5 days % | 2020
S
47.8
36.6 - 58.9
51.7
47.4 - 56.0
Other
Hospital emergency department: Waited less than 4 hours % | 2020
52.2
38.5 - 65.9
54.3
51.3 - 57.2
65.5
64.2 - 66.9
Specialist: Waited less than 1 month for a first visit % | 2020
39.9
22.9 - 56.9
37.2
33.4 - 41.0
40.7
38.8 - 42.7
Diagnostic test: Waited less than 1 month (non-emergency situation) % | 2020
48.2
33.1 - 63.3
52.1
48.6 - 55.5
52.3
50.5 - 54.2
Visits per type of provider in the last 12 months
Family doctor
Visit in the last 12 months % | 2020
88.4
83.2 - 93.6
87.1
85.9 - 88.3
87.2
86.6 - 87.8
Average number of visits Number | 2020
3.1
2.9
3.1
Nurse practitioner
Visit in the last 12 months % | 2020
S
93.5
88.2 - 98.8
92.9
90.8 - 95.1
Average number of visits Number | 2020
S
2.9
3.4
After-hours or walk-in clinic
Visit in the last 12 months % | 2020
31.9
24.8 - 39.0
48.2
46.5 - 49.9
35.1
34.3 - 35.9
Average number of visits Number | 2020
0.7
1.2
0.8
Tele-Care 811
Called in the last 12 months % | 2020
18.1
12.3 - 24.0
13.7
12.5 - 14.9
14.5
13.9 - 15.1
Average number of calls Number | 2020
0.3
0.3
0.3
Community health centre
Visit in the last 12 months % | 2020
34.4
27.1 - 41.7
11.7
10.6 - 12.8
13.1
12.5 - 13.6
Average number of visits Number | 2020
1.1
0.4
0.4
Hospital emergency department
Visit in the last 12 months % | 2020
31.1
24.0 - 38.2
34.0
32.4 - 35.6
38.1
37.2 - 38.9
Average number of visits Number | 2020
0.7
0.7
0.8
Visited the hospital emergency department because their primary care provider was not available % | 2020
27.4
14.9 - 39.9
31.3
28.4 - 34.1
39.7
38.2 - 41.2
Ambulance services
Used in the last 12 months % | 2020
6.0
2.4 - 9.6
6.2
5.4 - 7.0
6.8
6.3 - 7.2
Average number of calls Number | 2020
0.1
0.1
0.1
Communication and language of service
Prefers services in English % | 2020
98.2
96.1 - 100.0
67.7
66.1 - 69.3
70.3
69.6 - 71.1
…Always received services in English % | 2020
97.0
94.4 - 99.7
93.5
92.5 - 94.5
95.7
95.3 - 96.1
Prefers services in French % | 2020
S
23.1
21.7 - 24.5
24.2
23.5 - 24.9
…Always received services in French % | 2020
S
65.7
62.2 - 69.2
69.9
68.4 - 71.4
Always received services in official language of their choice % | 2020
95.9
92.8 - 99.0
86.0
84.8 - 87.2
88.7
88.1 - 89.2
Verbal information about condition/prescription is easy to understand, always or usually % | 2020
87.7
82.6 - 92.8
92.5
91.6 - 93.4
91.7
91.3 - 92.2
Had a language barrier communicating with a health professional in the last 12 months % | 2020
2.3
0.0 - 4.6
3.9
3.2 - 4.5
3.8
3.5 - 4.2
Safety (excluding hospital stays) in the last 12 months
Believe they were harmed because of a medical error or mistake % | 2020
6.1
2.4 - 9.8
2.8
2.3 - 3.4
2.5
2.2 - 2.7
Favourable rating of services received (8, 9 or 10 out of 10)
Overall % | 2020
75.7
68.9 - 82.5
65.4
63.7 - 67.0
66.2
65.3 - 67.0
From family doctor % | 2020
83.9
77.6 - 90.1
80.9
79.4 - 82.4
81.5
80.7 - 82.2
From nurse practitioner (who is primary care provider) % | 2020
S
70.7
60.7 - 80.8
79.8
76.4 - 83.2
From an after-hours or a walk-in clinic % | 2020
64.2
51.0 - 77.3
63.0
60.5 - 65.5
63.6
62.1 - 65.1
From Tele-Care 811 % | 2020
S
73.4
69.0 - 77.9
71.2
69.0 - 73.4
From a community health centre % | 2020
89.4
80.5 - 98.3
71.8
67.3 - 76.2
75.2
73.2 - 77.3
From the hospital emergency department % | 2020
58.3
44.6 - 72.0
45.9
42.9 - 48.8
52.4
51.0 - 53.8
From ambulance services % | 2020
S
89.2
85.2 - 93.1
90.4
88.6 - 92.2
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About this Table

Content and description

Data about the delivery of health services in New Brunswick and the interactions citizens have with these services.

Health services reported include: family doctors, nurse practitioners, after-hours or walk-in clinics, community health centres, Tele-Care 811, hospital emergency departments, ambulance services and pharmacists.

Topics include: having or not having a primary care provider, where citizens go most often when they are sick, barriers in getting health care, wait times, visits to providers or health centres, nature of communication with primary care providers and language of service, safety and rating of the experience with the services received.
 

Why it is important

By better understanding the quality of the delivery of health services throughout the province, we can better understand the care models in place, and the dynamics that can influence access and the variability of the quality of health services around the province.
 

Availability of the data

The information for this data table is available at different geographical levels as well as by demographic groups. More information is available on our Primary Health Survey page.
 

Note about 2020 data

The 2020 edition of the Primary Health Survey (PHS) was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, the NBHC had to assess the impact of surveying during the pandemic. Accordingly, advanced statistical analyses were performed to allow for comparison between the results obtained in 2020 and those obtained in previous PHS cycles. Some indicators had to be suppressed in the 2020 edition as part of this process. Despite these analyses, users are advised to use the 2020 data with caution, especially when creating estimates for small sub-populations or when comparing it to other PHS editions.