CSV PDF

Table

zone
Province
New Brunswick
Availability of services
The services started as soon as they thought they needed them % | 2024
96.3
95.9 - 96.6
Experienced limits or reductions in the last 12 months
In the duration of services or number of hours available % | 2024
6.8
6.3 - 7.4
In the types of services available % | 2024
7.0
6.4 - 7.5
In the last 2 months
Satisfied with the number of times they received services, very satisfied % | 2024
77.7
76.8 - 78.5
Availability of information
While receiving services
Knows who to contact for a complaint about the services % | 2024
73.1
72.1 - 74.0
When contacting the Extra-Mural Program office in the last 2 months
Received the help or advice they needed, always % | 2024
97.2
96.6 - 97.7
Language of service
Prefers receiving services in English % | 2024
72.9
72.4 - 73.5
...Always received services in English, in the last 2 months % | 2024
97.4
97.0 - 97.8
Prefers receiving services in French % | 2024
21.6
21.1 - 22.1
...Always received services in French, in the last 2 months % | 2024
94.6
93.7 - 95.4
Someone offered to give them services in the official language of their choice % | 2024
95.2
94.8 - 95.7
In the last 2 months
Always received services in official language they preferred % | 2024
96.4
96.1 - 96.8
Had a language problem with staff % | 2024
0.7
0.5 - 0.8
Experience with Extra-Mural Program staff
At the start of receiving services
Someone talked about how to set up their home so they could move around safely % | 2024
87.1
86.4 - 87.8
The staff allowed them to set their goals and priorities, agree or strongly agree % | 2024
83.5
82.7 - 84.3
In the last 12 months
The staff gave them the information needed to take care of themselves, agree or strongly agree % | 2024
93.2
92.7 - 93.8
The staff kept them well-informed about their progress, agree or strongly agree % | 2024
90.6
89.9 - 91.2
The staff discussed with them what type of information could be shared with family or friends, agree or strongly agree % | 2024
78.3
77.3 - 79.3
Informal caregivers received information that they wanted when they needed it, agree or strongly agree % | 2024
88.7
88.0 - 89.4
The staff encouraged them to do things for themselves, agree or strongly agree % | 2024
92.8
92.2 - 93.3
The staff did not take their spiritual or cultural values into account % | 2024
1.1
0.9 - 1.4
In the last 2 months
The staff treated them as gently as possible, always % | 2024
94.4
93.9 - 94.9
The staff explained things in a way that was easy to understand, always % | 2024
90.1
89.5 - 90.8
The staff listened carefully to them, always % | 2024
91.1
90.5 - 91.7
The staff treated them with courtesy and respect, always % | 2024
96.4
96.0 - 96.8
Had problems with the staff % | 2024
1.6
1.4 - 1.9
The satff seemed informed and up-to-date about all the care they received, always % | 2024
78.5
77.4 - 79.6
Never received conflicting information % | 2024
89.6
88.8 - 90.5
The staff kept them informed about their arrival time, always % | 2024
87.7
86.9 - 88.4
Experience with Extra-Mural Program services
In the last 2 months
The services helped them stay at home % | 2024
97.5
97.1 - 97.8
More could have been done to help them stay at home % | 2024
6.1
5.5 - 6.7
In the last 12 months
Was admitted to the hospital for a condition that they felt could have been prevented with better services from this program % | 2024
2.5
2.2 - 2.8
Went to the hospital emergency department % | 2024
29.9
29.0 - 30.9
Continuity of care
Experienced a positive continuity of care across different services % | 2024
71.9
70.4 - 73.4
Hospital staff explained what services they would be receiving at home % | 2024
87.3
86.5 - 88.1
Their family doctor or nurse practitioner seemed informed about their home care services % | 2024
96.4
96.0 - 96.8
Safety
In the last 12 months
Believed they were harmed because of an error or mistake % | 2024
1.7
1.4 - 1.9
In the last 2 months
The staff washed their hands before providing person-to-person care, always % | 2024
80.2
79.3 - 81.1
Medications
When they first started receiving services
Someone from the program talked to them about their medications % | 2024
88.3
87.6 - 89.0
Someone from the program asked to see their medication % | 2024
90.4
89.8 - 91.0
Overall satisfaction
Would recommend the Extra-Mural Program to family or friends, definitely % | 2024
89.1
88.4 - 89.7
In the last 2 months
Overall experience, good or very good % | 2024
96.7
96.3 - 97.1
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About this Table

Content and description
Data about the experience citizens reported while receiving services from the Extra-Mural Program. Topics include availability of services, availability of information, language of service, experience with program staff, experience with program services, continuity of care, safety, medication and overall satisfaction. 

Why is it important?
By better understanding the experience of citizens with Extra-Mural Program services, we can better assess the quality of services. This also encourages those responsible for the program to create performance targets based on care experience survey indicators. 

Availability of the data 
The information for this data table is available at different geographical levels as well as by demographic groups. More information is available on our Home Care Survey page.

Note about demographic groups
In 2023, the NBHC undertook a review of the demographic questions in its surveys to more accurately report on the experience of citizens who identify with particular groups. As such, starting in 2024, all demographic groups (characteristics) have been adjusted to reflect this change. Data tables and indicator pages were adjusted to allow for trending where applicable.