CSV PDF

Experience with hospital acute care services

CSV PDF

Table

zone
Province
New Brunswick
Admission process
When admission is not through ER
Completely informed about admission process % | 2019
64.4
Admission process was completely organized % | 2019
79.8
When admission is through ER
Completely informed about admission process % | 2019
45.8
Waited too long to be admitted to a hospital bed % | 2019
22.8
Transfer to hospital bed was completely organized % | 2019
68.1
Completely informed about their condition and treatment in ER % | 2019
45.9
Room environment and services
Room and bathroom always kept clean % | 2019
50.4
Area around room was always quiet at night % | 2019
40.7
Quality of food was excellent, very good or good % | 2019
53.7
Visiting hours always met their needs % | 2019
85.6
Communication
About new medications
Hospital staff communicated well about new medications % | 2019
55.2
Hospital staff always told them what their new medication was for % | 2019
69.2
Hospital staff always described possible side effects in a way they could understand % | 2019
41.1
With doctors
Communicated well with patients % | 2019
79.7
Always treated them with courtesy and respect % | 2019
86.9
Always listened carefully % | 2019
78.4
Always explained things in a way they could understand % | 2019
73.8
With nurses
Communicated well with patients % | 2019
73.4
Always treated them with courtesy and respect % | 2019
81.0
Always listened carefully % | 2019
69.4
Always explained things in a way they could understand % | 2019
69.7
Responsiveness of staff
Hospital staff responded quickly to the needs of patients % | 2019
58.5
Always received help in getting to the bathroom or using bedpan % | 2019
57.3
Always received the help wanted when pressing the call button % | 2019
59.2
Always received the information needed about condition and treatment % | 2019
65.1
Always received support needed to help with anxieties, fears or worries % | 2019
63.5
Strongly agree that hospital staff took their cultural values into account % | 2019
37.9
Coordination of care
Always good communication between doctors, nurses and other hospital staff % | 2019
60.5
Doctors, nurses and other staff always seemed informed and up-to-date about their care % | 2019
59.6
Tests and procedures were always done when they were told they would be done % | 2019
72.9
Involvement in decision making
Patients always involved in decisions about their care % | 2019
61.1
Family or friends always involved in decisions about care % | 2019
72.2
Strongly agree that staff took preferences into account about their care after leaving the hospital % | 2019
39.6
Language of service
Prefers services in English % | 2019
75.2
… Always received services in English % | 2019
94.0
Prefers services in French % | 2019
24.8
… Always received services in French % | 2019
80.9
Always received services in official language of their choice (English or French) % | 2019
90.8
Pain control
Staff helped in preventing or reducing pain % | 2019
68.7
Pain was always well controlled % | 2019
61.1
Staff always did everything they could to help control the pain % | 2019
76.3
Safety
Harmed due to a medical error or mistake % | 2019
5.2
Hospital definitely took patient safety seriously % | 2019
81.1
Needed family or friend to stay with them to feel safe % | 2019
9.8
Staff talked to them about patient safety % | 2019
40.7
Staff always washed hands before caring for patient % | 2019
72.5
Staff always checked identification band % | 2019
84.2
Leaving the hospital
Staff informed patients on what day they would leave the hospital % | 2019
75.2
Patients received key information before leaving the hospital % | 2019
70.0
Staff talked with them about whether they would have the help they needed % | 2019
73.0
Received information in writing about symptoms or health problems to look out for % | 2019
67.0
Had a completely clear understanding about prescribed medications % | 2019
80.5
Completely informed about what to do if worried about health % | 2019
61.3
Had a completely better understanding of their condition % | 2019
60.7
Overall experience of care
Favourable rating of services received % | 2019
78.5
Patient recommends hospital to family and friends % | 2019
65.5
Felt helped by hospital stay % | 2019
86.5
Patient had a good experience overall % | 2019
82.3
n/a = Not applicable / not available
S = Data suppressed due to confidentiality requirements and/or small sample size

About this Table

Content and description
Indicators on the experience of citizens reported throughout their journey while interacting with New Brunswick hospitals. 
Indicators are organized by different categories and capture citizens’ reported experience regarding admissions into the hospital, communication with doctors, nurses and other staff, room environment and services provided, responsiveness of staff, coordination of care, involvement in decision-making, language of service, pain control, safety, discharge and overall experience. 


Why is it important?
By better understanding the experience of citizens with New Brunswick hospitals, we can better assess the quality of services. This also encourages decision-makers and planners to create performance targets based on care experience survey indicators. 


Availability of the data
The information in this data table is available by hospital as well as by demographic groups. More information is available on our Hospital Acute Care Survey page.