PRIMARY HEALTH SURVEY

Table

zone
Community
Moncton
zone
Zone 1
Moncton and South-East Area
zone
Province
New Brunswick
Family doctor
Has a family doctor % | 2020
84.3
81.5 - 87.1
89.3
88.2 - 90.3
86.0
85.4 - 86.6
…And a nurse is regularly involved in their health care % | 2020
17.6
14.5 - 20.6
16.7
15.4 - 18.0
24.9
24.1 - 25.7
…And can see other health professionals at family doctor's office % | 2020
11.5
8.9 - 14.1
12.1
10.9 - 13.2
16.0
15.4 - 16.7
Most often goes to their family doctor when sick or in need of care % | 2020
47.5
43.7 - 51.3
48.3
46.6 - 50.0
57.0
56.2 - 57.9
Availability
Office is easy to reach during regular practice hours, very or somewhat % | 2020
65.6
61.7 - 69.5
69.7
68.0 - 71.3
72.7
71.9 - 73.5
There is an after-hours arrangement to see another primary care provider when office is closed % | 2020
23.0
19.6 - 26.4
19.5
18.1 - 20.9
16.9
16.2 - 17.6
There are extended office hours (after 5 pm or on weekends) % | 2020
11.5
8.9 - 14.1
14.7
13.4 - 15.9
16.9
16.2 - 17.6
Makes home visits % | 2020
1.8
0.7 - 2.9
2.3
1.8 - 2.9
4.2
3.9 - 4.6
Visits in the last 12 months
Saw their family doctor % | 2020
87.9
85.3 - 90.6
87.1
85.9 - 88.3
87.2
86.6 - 87.8
Average number of visits Number | 2020
3.0
2.9
3.1
Wait time for an appointment
Same day or next day % | 2020
19.1
15.8 - 22.4
17.8
16.4 - 19.2
22.1
21.3 - 22.8
Within 5 days % | 2020
47.9
43.7 - 52.1
46.1
44.2 - 47.9
50.8
49.8 - 51.7
Experience and communication: Family doctor…
…Gives them enough time to discuss, always % | 2020
64.1
60.2 - 68.1
65.9
64.2 - 67.6
66.9
66.1 - 67.8
…Limits the number of problems that can be discussed in a visit % | 2020
27.9
24.3 - 31.6
25.5
24.0 - 27.1
24.2
23.4 - 25.0
…Explains things in a way that they can understand, always % | 2020
75.4
71.9 - 78.9
77.7
76.2 - 79.2
75.7
74.9 - 76.5
…Involves them in decisions about their health care, always % | 2020
72.9
69.2 - 76.5
71.7
70.1 - 73.3
71.8
70.9 - 72.6
…Helps them coordinate the care from other providers, always % | 2020
66.4
62.4 - 70.4
69.0
67.3 - 70.7
68.7
67.9 - 69.6
...Seemed informed about the care they needed after their hospital stay % | 2020
69.1
55.2 - 83.1
79.7
74.4 - 85.0
88.2
86.0 - 90.3
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
78.3
74.7 - 81.8
80.9
79.4 - 82.4
81.5
80.7 - 82.2
Nurse practitioner
Has a nurse practitioner % | 2020
10.8
8.4 - 13.2
11.1
10.0 - 12.1
12.0
11.4 - 12.5
Has a nurse practitioner as their primary care provider % | 2020
2.6
1.4 - 3.9
2.3
1.8 - 2.8
4.4
4.0 - 4.7
…And a nurse is regularly involved in their health care % | 2020
S
29.1
19.4 - 38.9
19.7
16.4 - 23.0
…And can see other health professionals at nurse practitioner's office % | 2020
S
26.3
16.8 - 35.8
40.1
36.0 - 44.1
Availability
Office is easy to reach during regular practice hours, very or somewhat % | 2020
S
69.0
59.0 - 79.0
72.7
69.0 - 76.4
There is an after-hours arrangement to see another primary care provider when office is closed % | 2020
S
14.4
6.8 - 21.9
12.5
9.8 - 15.2
There are extended office hours (after 5 pm or on weekends) % | 2020
S
S
16.6
13.5 - 19.7
Makes home visits % | 2020
S
S
4.3
2.6 - 5.9
Visits in the last 12 months
Saw their nurse practitioner % | 2020
S
93.5
88.2 - 98.8
92.9
90.8 - 95.1
Average number of visits Number | 2020
S
2.9
3.4
Wait time for an appointment
Same day or next day % | 2020
S
18.2
9.6 - 26.8
18.7
15.4 - 22.1
Within 5 days % | 2020
S
47.8
36.6 - 58.9
51.7
47.4 - 56.0
Experience and communication: Nurse practitioner…
…Gives them enough time to discuss, always % | 2020
S
62.7
52.1 - 73.3
73.1
69.4 - 76.8
…Limits the number of problems that can be discussed in a visit % | 2020
S
15.2
7.3 - 23.2
13.9
11.0 - 16.8
…Explains things in a way that they can understand, always % | 2020
S
85.0
77.1 - 92.8
82.1
78.9 - 85.2
...Involves them in decisions about their health care, always % | 2020
S
78.0
68.9 - 87.0
79.7
76.3 - 83.1
…Helps them coordinate the care from other providers, always % | 2020
S
71.3
61.2 - 81.3
77.3
73.7 - 80.9
...Seemed informed about the care they needed after their hospital stay % | 2020
S
S
88.7
79.2 - 98.1
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
S
70.7
60.7 - 80.8
79.8
76.4 - 83.2
After-hours or walk-in clinic
Most often goes to an after-hours clinic or walk-in when sick or in need of care % | 2020
37.5
33.8 - 41.2
33.9
32.2 - 35.5
20.5
19.8 - 21.2
Visits in the last 12 months
Visited an after-hours or walk-in clinic % | 2020
51.8
48.0 - 55.7
48.2
46.5 - 49.9
35.1
34.3 - 35.9
Average number of visits Number | 2020
1.4
1.2
0.8
Experience of care
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
59.1
53.8 - 64.5
63.0
60.5 - 65.5
63.6
62.1 - 65.1
Community health centre
Visits in the last 12 months
Visited a community health centre % | 2020
9.8
7.5 - 12.1
11.7
10.6 - 12.8
13.1
12.5 - 13.6
Average number of visits Number | 2020
0.4
0.4
0.4
Experience of care
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
71.8
60.0 - 83.6
71.8
67.3 - 76.2
75.2
73.2 - 77.3
Tele-Care 811
Calls in the last 12 months
Called Tele-Care 811 % | 2020
16.0
13.3 - 18.8
13.7
12.5 - 14.9
14.5
13.9 - 15.1
Average number of calls Number | 2020
0.3
0.3
0.3
Experience of care
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
66.8
57.3 - 76.2
73.4
69.0 - 77.9
71.2
69.0 - 73.4
Hospital emergency department / Ambulance services
Hospital emergency department
Most often goes to the ER when sick or in need of care % | 2020
5.9
4.1 - 7.7
7.4
6.5 - 8.3
10.4
9.8 - 10.9
Visited the hospital emergency department in the last 12 months % | 2020
35.5
31.9 - 39.2
34.0
32.4 - 35.6
38.1
37.2 - 38.9
Average number of visits to the hospital emergency department in the last 12 months Number | 2020
0.8
0.7
0.8
Waited less than 4 hours at the hospital emergency department % | 2020
46.9
40.4 - 53.4
54.3
51.3 - 57.2
65.5
64.2 - 66.9
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
39.2
32.8 - 45.6
45.9
42.9 - 48.8
52.4
51.0 - 53.8
Ambulance services
Used ambulance services in the last 12 months % | 2020
6.6
4.7 - 8.4
6.2
5.4 - 7.0
6.8
6.3 - 7.2
Average number of calls for ambulance services in the last 12 months Number | 2020
0.1
0.1
0.1
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
91.3
82.3 - 100.0
89.2
85.2 - 93.1
90.4
88.6 - 92.2
Cost for ambulance services was too high % | 2020
23.0
18.4 - 27.6
22.6
20.5 - 24.6
22.7
21.6 - 23.7
Pharmacists and medications
Citizens who take prescription medications
Takes 6 or more different prescription medications on a regular basis % | 2020
8.6
6.4 - 10.7
9.5
8.5 - 10.5
11.4
10.9 - 12.0
A pharmacist helps them the most in understanding how to take their medications % | 2020
74.9
70.2 - 79.5
72.6
70.6 - 74.6
70.1
69.1 - 71.2
… Among those with a chronic health condition % | 2020
74.7
69.6 - 79.7
73.0
70.9 - 75.2
70.6
69.5 - 71.7
Costs
Did not fill a prescription for medicine, or skipped doses, because of the cost % | 2020
7.9
5.7 - 10.1
6.4
5.5 - 7.3
5.8
5.4 - 6.2
Hospitals
Admissions in the last 12 months
Was admitted to a hospital or health facility % | 2020
12.2
9.7 - 14.7
11.2
10.1 - 12.2
10.5
10.0 - 11.0
Mental health
Need for care in the last 12 months
Needed to talk to a health professional about their mental health % | 2020
22.3
19.1 - 25.4
20.2
18.9 - 21.6
18.2
17.6 - 18.9
….But did not see someone % | 2020
29.2
21.0 - 37.4
32.4
28.4 - 36.5
32.6
30.5 - 34.7
Reasons for not seeing a mental health professional
Services not available in area % | 2020
S
10.9
5.6 - 16.3
13.7
10.7 - 16.7
Wait time for services was too long % | 2020
32.0
15.3 - 48.7
28.5
20.8 - 36.2
23.8
20.1 - 27.5
Was too busy % | 2020
38.5
21.1 - 55.9
25.9
18.4 - 33.3
25.4
21.6 - 29.2
Services not available at a convenient time % | 2020
24.0
8.7 - 39.3
15.0
8.9 - 21.1
16.3
13.1 - 19.6
Could not afford the cost or insurance did not cover enough % | 2020
S
24.3
17.0 - 31.6
17.7
14.3 - 21.0
Did not know how or where to get help % | 2020
27.7
11.7 - 43.7
21.1
14.1 - 28.1
19.8
16.3 - 23.2
Was concerned about what others would think % | 2020
S
10.0
4.9 - 15.1
15.3
12.1 - 18.4
Other reasons % | 2020
26.2
10.4 - 41.9
27.9
20.2 - 35.5
28.6
24.6 - 32.6
Visits in the last 12 months
Saw or talked to a health professional about their mental health % | 2020
19.7
16.7 - 22.7
17.6
16.3 - 18.9
16.1
15.5 - 16.7
Experience of care
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
61.9
52.8 - 70.9
68.9
64.8 - 73.0
70.0
67.8 - 72.1
Specialists and diagnostic tests in the last 12 months
Specialists
Has seen a specialist in the last 12 months % | 2020
46.3
42.5 - 50.1
43.4
41.7 - 45.1
40.6
39.7 - 41.4
…For the first time % | 2020
20.5
17.4 - 23.5
18.5
17.2 - 19.8
17.9
17.2 - 18.5
Waited less than 1 month for a first visit % | 2020
39.1
30.9 - 47.2
37.2
33.4 - 41.0
40.7
38.8 - 42.7
Favourable rating of services received (8, 9 or 10 out of 10) % | 2020
80.9
76.7 - 85.2
83.3
81.5 - 85.2
83.7
82.7 - 84.6
Diagnostic tests in a non-emergency situation
Has required a diagnostic test % | 2020
25.8
22.4 - 29.1
24.6
23.1 - 26.0
21.4
20.7 - 22.1
Waited less than 1 month for a diagnostic test % | 2020
58.5
50.7 - 66.2
52.1
48.6 - 55.5
52.3
50.5 - 54.2
Dental care
Saw a dental professional in the last 12 months % | 2020
67.8
64.3 - 71.3
71.9
70.3 - 73.4
69.7
69.0 - 70.5
Barriers
No dental insurance % | 2020
24.5
21.3 - 27.8
25.2
23.7 - 26.7
29.9
29.2 - 30.7
Skipped dental care/checkups because of the cost in the last 12 months % | 2020
25.1
21.6 - 28.5
22.5
21.0 - 24.0
20.6
19.9 - 21.3
Home care services
Received home care services, with the cost being covered by the government % | 2020
5.0
3.3 - 6.6
3.9
3.2 - 4.5
4.4
4.1 - 4.8
Received home care services, with the cost not covered by the government % | 2020
5.2
3.5 - 6.9
4.2
3.5 - 4.9
3.9
3.5 - 4.2
Needed home care services in the last 12 months, but did not receive any % | 2020
3.8
2.3 - 5.2
3.1
2.5 - 3.7
3.0
2.8 - 3.3
n/a = Not applicable / not available
S = Data was suppressed due to low respondent counts

About this Table

Content and description

Data about the experience citizens reported throughout their journey while interacting with the New Brunswick health system.

Indicators are organized by the different types of services and capture citizens’ reported experience regarding availability, visits, wait times, communication and overall care.

These services include: Family doctors, nurse practitioners, after-hours or walk-in clinic, community health centres, Tele-Care 811, hospital emergency room and ambulance services, pharmacists and medication, hospitals, mental health, specialists and diagnostic tests, dentists and home care services.
 

Why it is important

By better understanding the experience of citizens using each type of health service, we can better assess the quality of programs and services.
 

Availability of the data

The information for this data table is available at different geographical levels as well as by demographic groups. More information is available on our Primary Health Survey page.

Note about 2020 data

The 2020 edition of the Primary Health Survey (PHS) was conducted during the COVID-19 pandemic. While the pandemic did not influence the survey’s response rate, the NBHC had to assess the impact of surveying during the pandemic. Accordingly, advanced statistical analyses were performed to allow for comparison between the results obtained in 2020 and those obtained in previous PHS cycles. Some indicators had to be suppressed in the 2020 edition as part of this process. Despite these analyses, users are advised to use the 2020 data with caution, especially when creating estimates for small sub-populations or when comparing it to other PHS editions.